Store Policies & Guidelines
Comprehensive rules regarding orders, shipping, exchanges, prescription lenses & privacy
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Our Data Privacy Promise
We respect your privacy and process personal data exclusively to fulfill your optical orders, improve our service, and provide customer support. Your information is never sold to third parties.
1. Data Collection & Usage
- We collect essential details including your name, contact phone, delivery address, prescription parameters, and order history.
- Personal information is encrypted using industry-standard SSL technology and restricted access controls.
2. Third-Party Sharing Limits
Data is shared only with operational partners strictly necessary for completing your transaction (e.g. logistics couriers and secure payment gateways). We never rent or sell customer data.