Store Policies & Guidelines
Comprehensive rules regarding orders, shipping, exchanges, prescription lenses & privacy
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WhatsApp SupportShipping Policy
Ready Frames
2 - 4 Business Days
Custom Prescription
5 - 7 Business Days
Coverage
Nationwide & Select Int'l
1. Delivery Coverage & Logistics Partners
We deliver nationwide across Pakistan via top logistics partners including TCS, Leopard Courier, M&P, and DHL for international express orders. All shipments are insured and tracked.
2. Shipping Charges & Free Delivery Thresholds
Standard delivery charges apply based on city destination. Promotional Free Shipping applies to qualified cart values as displayed during checkout.
3. Delays & Address Responsibilities
- Estimated delivery windows may experience unexpected delays due to severe weather, public holidays, or courier operational bottlenecks.
- Customers are responsible for providing an accurate delivery address and active WhatsApp/phone number for courier dispatch contact.
- Tracking details (tracking ID & carrier link) are sent via SMS/Email as soon as your package leaves our fulfillment center.