Official Store Guidance

Store Policies & Guidelines

Comprehensive rules regarding orders, shipping, exchanges, prescription lenses & privacy

Policy Directory 10 Sections

Our customer service team is available 24/7 to resolve your inquiries.

Section 1 of 10 Legal Requirement

Terms & Conditions

Effective: July 2026

Binding Agreement

By placing an order on our website, you agree to the following Terms & Conditions. Please read all guidelines carefully before submitting your order.

Nationwide across Pakistan

Flat Rs. 300 nationwide

Submit within 3 days

Official manufacturer warranty

Cash on Delivery (COD): COD is available across Pakistan for selected products, including contact lenses (subject to stock availability).
Sunglasses & Frames: Sunglasses and optical frames may be ordered without advance payment where COD is active.
Standard Delivery Charges: We deliver all over Pakistan. Standard shipping is Rs. 300 unless otherwise stated during checkout promotions.

Exchange Only: We offer exchange only. Monetary refunds are not available under regular circumstances. Exchange requests must be submitted within 3 days of receiving your parcel.
Prescription & Custom Lenses: Prescription or custom lenses fitted into a frame cannot be exchanged or refunded as they are custom-crafted specifically for your vision. The frame itself may be eligible for exchange in accordance with our return guidelines.

Branded Products: Branded eyewear is covered exclusively by the manufacturer's official brand warranty.
Non-Branded Products: Non-branded products do not include a warranty unless explicitly specified at purchase.
Manufacturing Defects: For non-branded products, any manufacturing defects must be reported to our customer team within 3 days of delivery for review.

Order Cancellation: Orders can only be cancelled prior to dispatch from our fulfillment warehouse.
Damaged or Opened Parcels: If your parcel arrives damaged, tampered with, or opened, please contact us immediately before accepting delivery from the courier representative.

Accurate Information: Customers must provide accurate shipping addresses, active phone numbers, and correct prescription parameters for optical orders.
Product Images: Slight color differences may occur due to individual screen settings, photography lighting, or display calibration.
Right to Refuse Orders: We reserve the right to refuse or cancel orders at any time due to stock unavailability, pricing errors, or suspected fraud.
Privacy Protection: All customer information is kept strictly confidential and used solely for processing orders and customer support.

Please contact our support team prior to placing your order for instant assistance.

DesignersGlasses Policy & Implementation Framework Contact Customer Desk