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Official Store Guidance

Store Policies & Guidelines

Comprehensive rules regarding orders, shipping, exchanges, prescription lenses & privacy

Section 3 of 10 3-Day Window

Exchange & Return Policy

Effective: July 2026

Exchange-Only Store Policy

Designers Glasses operates strictly on an Exchange Only policy unless explicitly agreed upon in writing by management. Monetary cash refunds are not offered under regular circumstances.

1. Exchange Claim Window

Exchange requests must be submitted within three (3) days of receiving your parcel. Claims filed after 3 days will not be processed.

2. Product Condition & Packaging Requirements

  • Products must remain strictly unused, unworn, in original sellable condition.
  • All original brand packaging, micro-fiber pouches, warranty cards, protective lens stickers, and original invoices must be included.

3. Non-Qualifying Customized Items & Shipping Fees

  • Custom Prescription Lenses: Prescription lenses engineered to individual Rx measurements are non-exchangeable and non-refundable.
  • Shipping Costs: Customers are responsible for return shipment fees unless the exchange is caused by a damaged parcel or incorrect shipment dispatched by Designers Glasses.
DesignersGlasses Policy & Implementation Framework Contact Customer Desk